Shipping policy

This Shipping Policy explains delivery-related information and inquiries for orders placed with SylvaPetra. The catalog includes name-print shirts, graphic tops, knitwear, hooded layers, jackets, shorts and trousers. Shipment information applies to items sent as parcels; consult an individual listing for any different delivery format it expressly describes.

Address Changes and Cancellation Requests

Email oswaldevan5176@outlook.com with the order number and the exact correction or cancellation requested. Make the request promptly and keep the original order details available. Sending a request does not itself confirm that an order has changed.

Whether a change can still be made depends on the fulfillment stage and the shipment involved. A parcel already transferred to a carrier may require a different inquiry from an order that has not yet been prepared. Do not place a replacement order on the assumption that a previous order has been cancelled.

Parcels, Packaging and Tracking

Keep the order record and any shipment information provided. If tracking is supplied, use the stated reference to check the carrier events. A newly supplied tracking reference may not yet show movement; compare the reference and notices rather than treating an absent first event as confirmation of delivery.

Where an order is sent in separate parcels, each parcel can have its own reference and delivery event. Check which items each shipment notice covers. For an item or packaging concern, retain the available parcel and relevant packaging while you explain the issue.

Understanding Your Delivery Option

Review the delivery options, charges and any estimate provided for your order before confirming payment. Destination eligibility and the service available for a particular address are determined for that order at checkout. A catalog listing by itself does not establish that every destination is served.

Delayed, Missing, Damaged or Incorrect Deliveries

For a delivery concern, contact oswaldevan5176@outlook.com. Include the order number, checkout email, product name, selected option, quantity and a clear description of your question. Relevant photographs can help show an item, parcel, label or affected area.

For a parcel marked delivered but not located, review the delivery location and any carrier notice, and check with household members or the relevant reception or mail area. Explain what has been checked when contacting the store. For damage, incorrect items or missing items, preserve relevant evidence and describe the difference from the order record. The request can then be considered in light of the order and applicable rights.

Transit and Carrier Information

Use the service and carrier information actually supplied for your shipment. A service label does not by itself promise a delivery date. Carrier events, destination access, weather, transportation interruptions and inaccurate address details can affect the progress of a parcel.

When reviewing a delay, compare the order information with the latest available shipment event. Keep any delivery notice or message relevant to the inquiry so that the question can be explained clearly.

Charges, Currency and Checkout

The current store currency is USD. Review the shipping options, delivery charges, taxes and other amounts disclosed for the order before payment. The charge attached to a selected option applies to that option and address; it is not a general promise that every service or destination has the same price.

If a checkout option is described as free or conditional, review the conditions displayed for that order. Questions about a charge should identify the item, destination and option in question. Review the final charge disclosed for the delivery option selected for your order.

Delivery Availability

Enter the complete delivery address to review available options. An address without an offered delivery option cannot be treated as an accepted shipment destination. Country, region, postal-code and service availability can differ, so an option seen for one address does not establish availability for another.

Use the destination and service shown for the order. Contact the store with the item and delivery address details if you need clarification before placing an order; do not assume an international service is available from a general catalog description.

Order Preparation and Dispatch

Processing and carrier transit are separate stages. Read any processing or dispatch information supplied for the item or order together with the delivery estimate. Payment and order details must be accurate so that a question about the purchase can be matched to the correct order.

If an order needs a correction or clarification, email the order reference and the relevant details. An estimate communicates expected progress; it should not be read as a guaranteed arrival date unless a specific guarantee is expressly supplied for the order.