Contact information

Contact SylvaPetra by email with questions about a product listing or an order. Include enough information to identify the item or order and explain the question you would like to raise.

Email Contact

Email: oswaldevan5176@outlook.com.

For an existing order, include the order number in the subject or opening lines. When following up on the same question, keep the related details in the same email thread rather than omitting the original order reference.

Questions You Can Send

Product questions: identify the product title and the size, color, style or other option shown in the listing that your question concerns.
Order questions: include the order number, the email used at checkout and a description of what you would like clarified.
Delivery questions: identify the order and explain the delivery or tracking information you are asking about.
Item concerns: describe what you received and the specific issue, including which item or quantity is affected.
Return, exchange or refund questions: identify the relevant order and item and describe the outcome you are requesting.
Checkout questions: explain the step where you encountered an issue and any non-sensitive information displayed on screen.

Information for Your Message

As applicable, include the order number, checkout email, product name, selected option, quantity and a brief account of the question or problem. For an item issue, relevant clear photographs can help show the item and the area you are describing. Include the specific information you need or the outcome you are requesting.

Do not email complete payment-card numbers, card security codes, banking credentials, account passwords or other authentication secrets. Describe a payment or account issue without including those details.